FAQs
  1. Q:  Tell me more about d-streaming
    Answer

    Now you can join Dermalogica's award-winning training from anywhere in Australia thanks to our interactive, online streaming option. Gain the knowledge you need from the convenience of your skin centre. We have a selection of d-streaming workshops that contribute towards your Expert pathway.

    Check out the latest Calendar for details.

  2. Q:  What do I need to know about attending the Pro Power Peel workshop and receiving a Pro Power Peel Treatment?
    Answer

    Treatment Considerations:

    No exfoliation or Vit A derived product within 48 hours pre-peel and for three days post peel
    No direct UV exposure 72 hours pre treatment and 2-3 weeks post treatment
    No waxing/threading/shaving within the last 72 hours and until peeling and/or sensitivity have subsided
    No Botox or injectables within the last 5 days
    No cosmetic or resurfacing procedures within the last two weeks
    No Accutane within the last 6 months

     

    Treatment Contraindications:

    Pregnant, trying to fall pregnant or breastfeeding
    Cold sores
    Latex allergy will require patch testing

     

    After Care Advice:

    Use the following guidelines until your skin has resolved peeling (approximately 7–10 days). For more sensitive skin or after a more intense treatment, consider following these guidelines for at least 10 days.

    1. Immediately following treatment, apply a Broad Spectrum physical sunscreen (minimum SPF30) such as Dermalogica Super Sensitive Shield SPF30 or Skin Perfect Primer SPF30. Avoid direct daylight exposure for 2–3 weeks and wear a 3” wide brim hat if going in the sun is necessary. Direct sun exposure must be avoided to prevent hyperpigmentation.

    2. On the day of treatment, avoid strenuous exercise or prolonged exposure to heat sources such as dry saunas and steam rooms. Increased blood circulation to the face will cause an increased warming effect, which could lead to discomfort (prickling, itching, etc.), redness, inflammation, swelling or other side effects.

    3. On the night of treatment, rinse your face with cool water and a gentle cleanser such as UltraCalming™ Cleanser, then moisturize skin with a moisturizer such as Calm Water Gel or Intensive Moisture Balance. This will help soothe skin tightness.

    4. Increase your fluid intake for the next 2–3 days.

    5. You will likely begin peeling within 2–5 days. This is normal. DO NOT pick or peel at loose skin. This may cause discoloration.

    6. Avoid using any type of exfoliating product on the treated area for 3 days after treatment or until your skin shows no signs of sensitivity. If skin is no longer sensitive, Daily Microfoliant® may be used to slough off peeling skin.

    7. Continue to moisturize the treated area for the duration of the peeling process. Applying Multi-Active Toner, Barrier Defense Booster, Calm Water Gel, Barrier Repair or Intensive Moisture Balance throughout the day can help maintain hydration and decrease the appearance of flaking.

    Once peeling and redness subside: Resume the regular Dermalogica daily routine that has been recommended by your professional skin therapist.

  3. Q:  Where can I find a map of the Training Centre?
    Answer

    Click on the 'locations' tab on the home page to find a downloadable map, which include directions for train and car travel and specific parking instructions.

  4. Q:  Should I wear uniform?
    Answer

    We only require uniform for all practical workshops. Click on the 'Our Curriculum' tab on the home page and choose 'Classroom Learning' to find an online version of the latest Education Calendar, which includes a description of each workshop plus times and uniform requirements. Alternatively, review your MyEducation bookings to see the detail of each workshop.

  5. Q:  What is your workshop cancellation policy?
    Answer

    We require two full working days notice prior to a workshop commencement or your Dermalogica account will be charged $30 per half day workshop; $60 per full day workshop.

  6. Q:  Where can I find workshop registration and cancellation policy, in full?
    Answer

    It is listed on page 3-7 of the latest Education Calendar and as part of the terms and conditions of registering for online booking.

  7. Q:  I am a Skin Centre owner but I can’t see a staff member's details?
    Answer

    If you do not see an employee listed, ensure they have registered to use MyEducation and ticked the 'Book on Behalf' box in their 'My Details' section.

  8. Q:  Still not sure?
    Answer

    We hope that this Education Centre and the MyEducation section contains everything you need to know to plan and develop your education with Dermalogica, however if you would like to speak to one of our dedicated Education Registrars, contact us on 1800 659 118.